How does it work?
Get your customers to respond with actionable information.
With a highly personalized survey form, ask customers for feedback via email or a messenger platform (eg. Facebook Messenger).
Customers respond with a Snap (a video 15 - 60 seconds long) via a platform agnostic application.
Analyze & Act!
Samelogic analyzes the emotions expressed and transcribes what is said to text so you can better understand why they are feeling a particular emotion.
Grow your Customer Loyalty by Knowing Exactly How They Feel
According to Temkin Research Group, Customer Emotion has the largest impact on Customer Loyalty but it's the area where companies are least adept in measuring. Customer Success and Customer Effort platforms fall short in capturing this important metric and this is where Samelogic's strength lies.
Why Measuring Emotion Matters
When a Company Understands It's Customers Emotionally, It Allows Them to Provide Better Experiences
Companies that Understand Their Customers Emotionally do 5X Better!
The American Customer Satisfaction Index Leaders notes that companies which pay keen attention to Customer Experience and Customer Emotion are far more profitable than companies that don't. Over 74% of companies have a poor understanding of how to measure Customer Emotion as they believe it's difficult and time consuming. That was the past, Samelogic takes the hassle out of measuring Customer Emotion by making Customer Satisfaction Surveys interactive like Snapchat. Become more profitable today!
Interact with your Customers like its the 21st Century, and Get Actionable Feedback!
Quickly set up an account and view the Emotional Pulse™ of your customers and delve in deeper to analyze why they're feeling this way. Samelogic is platform agnostic. Customers don't have to download an app to respond with a Snap.
Become Emotionally Intelligent
Take your Customer Experience Management to the next level!
Emotional Pulse™ gives you a snapshot of what emotions your customers are currently experiencing.
As customers submit Snaps, Samelogic analyzes these videos, frame by frame, to understand what emotions are being expressed, what customers saying. The results are then aggregated into this view. Users, when clicking on these results, can dig deeper to hear what customers are saying.
Emotional Timeline pinpoints areas in a Snap key emotions are being expressed.
By keyframing the points where certain emotions are being expressed, companies can understand why customers are experiencing certain emotions. This is akin to having the customer, telling a story of their experience, right in front of you.
Track Emotional Changes with Customer Journey.
With Samelogic Customer Journey you can track the emotions individual customers experience over time. This enables a customer to be treated like they are the only customer the company has.
Quickly Capture Snaps!
Collect Snaps with a platform agnostic app in an easy, simple, yet effective way.
Connect and Get Feedback from Your Customers on Platforms They Love Using.
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Hear what people are saying about Samelogic
Yes, this company gets it!
Wayne BevanDirector of Product Management @ Virtual Hold Technology
Finally found some people who agree with my philosophy - emotion creates experiences so emotion tells us how we did!
Paul TaylorDirector @ Platinum78
The advent of Emotional Intelligence of analytics.